637 - Wells Fargo tried to short me money when closing account.

I know the economic climate requires businesses to get inventive about raising profits, but stealing from customers is NOT a way to do it. I had a checking account and savings account at Wells Fargo. I went to the 4th Ave and Seneca branch in Seattle on Wednesday to close my account.

Pretty simple request and I even made sure to let them know it wasn’t about the service; we were merely consolidating accounts elsewhere, and I don’t like to have open accounts that aren’t going to be actively used, what with identity theft and all.

It took a few minutes for CSR rep Phoung to come out from the back to help me. He seemed like a nice person and we were chatting friendly. Until he tried to get me to sign the slip for how much money I was getting out of my account. The number was $4.76 lower than it should have been. I asked what debit had gone through to lower the balance knowing I had not used the card myself. He said that sometime they don’t post right away. I reiterated that I had checked the balance myself, written it down and had not used it.

After that he said, “hmm, OK” and filled out a new slip with the number i knew to be right. Now, had it really been a fraudulent debit, there is no way he had the ability without even contacting the fraud department to just write it off like that.

What conclusion does that leave in my head? That either Wells Fargo or he alone were intentionally trying to short me the money due me hoping I would not notice. This rep risked his job, his license, and his livelihood for the price of a latte. I don’t know whether it is common practice or brought down from above, or whether he just chose to do it on his own, or whether it was an accident – however unlikely that may be. Either way, I know it happened, and in the process Wells Fargo lost me as a customer forever.

I’d welcome comments from Wells Fargo cashiers, bankers, or executives into if what I saw happens regularly, or if there is a plausible explanation for what happened. With or without it, I’d suggest to everyone I know to just flat out avoid Wells Fargo altogether.

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